Table of Contents
- 1Introduction
- 2Data Collection
- 3Data Usage
- 4Data Sharing
- 5Data Protection
- 6Cookie Policy
- 7Your Rights
- 8Third Parties
- 9Children's Privacy
- 10Contact
1. Introduction & Scope
Taka Bid takes your privacy seriously. This Privacy Policy explains how Taka Bid collects, uses, stores, and protects your personal information when you use our website, mobile app, and related services (collectively, the "Platform").
By registering or using the Taka Bid platform, you agree to this Privacy Policy. No legal expertise is needed to understand it – we've written everything in plain, straightforward language.
In short: Taka Bid uses your information solely to provide and improve our services. It is never sold to advertisers or third parties.
2. What Information We Collect
2.1 Information You Provide Directly
During registration, identity verification, or when contacting support, you provide certain information directly. This includes:
| Data Type | Purpose | Required? |
|---|---|---|
| Mobile Number | Account Verification & OTP | Yes |
| Full Name | Identity Verification (KYC) | Yes |
| National ID Card | Withdrawal Verification | On Withdrawals |
| Bank / Mobile Number | Payment Processing | Yes |
| Email Address | Notifications | Optional |
2.2 Automatically Collected Information
When you use the platform, certain information is collected automatically, including your IP address, browser type, device details, login timestamps, and gaming activity records. This data is used for security purposes and technical improvements.
3. How Your Information Is Used
Taka Bid uses your information only for the following purposes:
- Account Management: To create, verify, and manage your account.
- Payment Processing: To securely process deposits and withdrawals.
- Customer Service: To resolve your issues and complaints.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Legal Obligations: To comply with lawful requests from law enforcement agencies.
- Service Improvement: To analyse and improve your experience on the platform.
What we never do: Sell your data to advertisers, send marketing SMS without your consent, or share your information with third parties for commercial purposes.
4. Sharing & Disclosure of Information
Taka Bid may share information with third parties in limited circumstances, which are:
- Payment Processors: Solely to process transactions with bKash, Nagad, or your bank. They each operate under their own privacy policies.
- Law Enforcement: In response to a court order or a lawful request from a government authority.
- Anti-Money Laundering: To report suspicious transactions in compliance with Bangladesh Financial Intelligence Unit (BFIU) guidelines.
- Technology Partners: Companies involved in server hosting and platform operations, bound by strict confidentiality agreements.
If we ever need to share your data for any reason beyond those listed above, your prior consent will be obtained.
5. Data Protection Practices
Taka Bid follows the highest industry standards to protect your data. The key components of our security framework are:
Users affected by a data breach will be notified within 72 hours.
6. Cookie Policy
Taka Bid uses cookies – small files stored in your browser that help enhance your experience. We use the following types of cookies:
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Analytics Cookies: Helps us understand which pages are used most. Can be disabled in browser settings.
- Preference Cookies: Remembers your preferences such as language, theme, and more.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
7. Your Rights
As a Taka Bid member, you have certain important rights over your personal data:
Right to Access
You may request to see what data we hold about you. We will respond within 30 days.
Right to Rectification
Contact our support team to correct any inaccurate or outdated information. We'll update it promptly.
Right to Deletion
You may request deletion of your data after account closure (except where retention is required by law).
Right to Portability
You can export your data in a standard, portable format.
Right to Object
You may object to the processing of your data for specific purposes.
To exercise this right [email protected]email us or reach out via Live Chat.
8. Third-Party Services & Links
The Taka Bid platform uses certain third-party services, such as payment gateways and game providers. These services operate under their own privacy policies, which they manage independently.
Taka Bid is not responsible for the privacy practices of these third parties. However, we only work with service providers who meet industry standards.
We recommend reading the privacy policy of any third-party service before using it.
9. Children's Privacy
Taka Bid is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that anyone under 18 is using our platform, their account will be suspended immediately and all associated data will be deleted.
If you believe a minor has registered by mistake, please notify us immediately.
10. Contact & Complaints
For any privacy-related questions, concerns, or complaints, please reach out to our Data Protection Team:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available on the platform 24/7
- Response Time: Usually within 2 business days
If any significant changes are made to this Privacy Policy, you will be notified via SMS to your registered mobile number.
Why is your information safe with Taka Bid?
Data is never sold
Taka Bid never sells your personal information to advertisers or data brokers. That is a core principle we stand by.
Secure servers
Your data is stored in ISO 27001-certified data centers with both physical and digital security measures in place.
Identity Verification
Only you can access your account. Biometric and OTP verification are always active.
Regular Security Reviews
Our systems are audited every three months by independent third-party cybersecurity experts.
Restricted Access
Only authorized personnel have access to your data, and all access is logged.
Data Deletion Option
After closing your account, you can submit a data deletion request directly to our support team.